Note8 Mar 2024
Governance system included audits covering medication, infection control and environment, with timely action on issues.
Note8 Mar 2024
The provider worked in line with the Mental Capacity Act and used advocacy services.
Note8 Mar 2024
A clear management structure monitored quality of care and drove improvements in service delivery.
Note8 Mar 2024
Relatives were highly complimentary: 'Since [relative] has been at The Mews, they have come on leaps and bounds.'
Note8 Mar 2024
Staff knew people well and were knowledgeable about how to mitigate risks to keep people safe.
Note8 Mar 2024
The provider had a system to identify trends from accidents and incidents and improve the service.
Note8 Mar 2024
Medicines were stored appropriately and PRN medicines administered in line with individual needs.
Note8 Mar 2024
People were supported on a one to one basis during the day, with a waking night staff team available overnight.
minorinfection_control8 Mar 2024
We carried out a tour of the home with the registered manager and found some areas in need of cleaning.
Note26 Jan 2021
Robust recruitment procedures including DBS checks and references prior to commencement of employment.
Note26 Jan 2021
Strong, approachable leadership with an open-door management culture praised by both staff and people using the service.
Note26 Jan 2021
Effective quality monitoring systems in place including daily, weekly and monthly audits and satisfaction surveys.
Note26 Jan 2021
MCA and DoLS requirements understood and applied, with appropriate applications submitted for relevant individuals.
Note26 Jan 2021
Staff received regular supervision, annual appraisals, and a comprehensive programme of mandatory and additional training.
Note26 Jan 2021
Person-centred care plans developed with involvement of individuals and their families, detailing likes, dislikes and preferences.
Note26 Jan 2021
Sufficient staffing levels maintained to meet people's needs, with effective cover arrangements for sickness.
Note26 Jan 2021
Robust safeguarding procedures in place with staff demonstrating clear knowledge of how to respond to suspected abuse.
Note26 Jan 2021
People and relatives reported feeling safe and expressed high satisfaction with the care and support provided.