Operated by MJ Home Care Staffing Limited

MJ Homecare North Somerset

GoodRated 29/07/2023Home care · Weston-super-mare

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note29 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note29 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note29 Jul 2023
Staff support: induction, training, skills and experience
Note29 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note29 Jul 2023
Ensuring consent to care and treatment in line with law and guidance

Note29 Jul 2023
Formal feedback mechanisms including surveys, meetings and telephone calls used to monitor satisfaction.
Note29 Jul 2023
Complaints fully investigated and responded to in a timely manner with learning shared across the staff team.
Note29 Jul 2023
Strong leadership praised by staff; registered manager described as 'phenomenal' and responsive.
Note29 Jul 2023
Person-centred care plans detailed individual preferences, history, communication needs and end of life wishes.
Note29 Jul 2023
Robust safeguarding processes in place; concerns reported to local authority and CQC as required.
Note

Note29 Jul 2023
End of life care and support
Note29 Jul 2023
Meeting people's communication needs
Note29 Jul 2023
Improving care quality in response to complaints or concerns
Note29 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Jul 2023
Learning lessons when things go wrong
Note29 Jul 2023
Preventing and controlling infection
Note29 Jul 2023
Using medicines safely
Note29 Jul 2023
Staffing and recruitment
Note29 Jul 2023
Assessing risk, safety monitoring and management
Note29 Jul 2023
Systems and processes to safeguard people from the risk of abuse

Note29 Jul 2023
Continuous learning and improving care; Working in partnership with others
Note29 Jul 2023
Engaging and involving people using the service, the public and staff
Note29 Jul 2023
How the provider understands and acts on the duty of candour
Note29 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements