Operated by Making Space

Darlington Extra Care Services

GoodRated 24/01/2024Home care · Darlington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note24 Jan 2024
Service worked within the principles of the Mental Capacity Act 2005.
Note24 Jan 2024
Regular questionnaires to people and families with actions taken to improve the service.
Note24 Jan 2024
Strong partnership working with district nurses, GPs and other healthcare professionals.
Note24 Jan 2024
Positive open culture with accessible leadership; staff felt supported and able to raise concerns.
Note24 Jan 2024
Regular audits by the registered manager effectively identified and addressed quality and safety issues.
Note24 Jan 2024
Robust recruitment safety checks and detailed staff records were maintained.
Note24 Jan 2024
Risk assessments and person-centred care plans were current and detailed.
Note24 Jan 2024
Staff training was up to date and regular supervision and appraisals were in place.
Note24 Jan 2024
Accidents, incidents and safeguarding concerns were effectively recorded, monitored and lessons shared with staff.
Note24 Jan 2024
Medicines were managed, recorded and administered safely, with specific guidance for 'as and when required' medicines.