Note24 Jan 2021
Flexible, person-centred approach with care tailored to individual needs, preferences and communication styles
Note24 Jan 2021
Quality assurance systems including monthly audits, satisfaction surveys and accident/incident analysis
Note24 Jan 2021
Robust recruitment including people using the service being involved in staff selection
Note24 Jan 2021
People supported to maintain independence, hobbies, community participation and relationships
Note24 Jan 2021
Mental Capacity Act 2005 principles understood and applied, with decision-making forms in place
Note24 Jan 2021
Staff received relevant training including specialist training (e.g. dementia) and regular supervision
Note24 Jan 2021
Risk assessments and support plans developed with involvement of people and their representatives
Note24 Jan 2021
Medicines managed safely with assessments, administration records and audit trails in place
Note24 Jan 2021
Sufficient staffing levels with consistent staff allocation enhancing continuity of care
Note24 Jan 2021
Staff understood safeguarding responsibilities and knew procedures to follow if concerns arose
Note31 Jan 2018
Relatives felt informed, involved and confident in the management of the service
Note31 Jan 2018
Assistive technology used to promote independence, e.g. vibrating pillow pad for person with hearing impairment
Note31 Jan 2018
Robust quality assurance systems linked to CQC fundamental standards with monthly audits
Note31 Jan 2018
Complaints used as a learning tool with clear procedures available in easy-read format
Note31 Jan 2018
Strong person-centred approach with people involved in monthly support plan reviews and goal-setting
Note31 Jan 2018
People supported to communicate using preferred methods including Makaton, pictures and accessible information formats
Note31 Jan 2018
Staff received thorough induction including Care Certificate, regular training, supervisions and appraisals
Note31 Jan 2018
Medicines managed safely with competency checks, administration records and clear audit trails
Note31 Jan 2018
Consistent staffing teams with appropriate skill mix tailored to individual support needs
Note31 Jan 2018
People felt safe and staff demonstrated clear understanding of safeguarding responsibilities and reporting procedures