3BN CARE LTD

GoodRated 22/07/2023Home care · Corby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Jul 2023
Respecting and promoting people's privacy, dignity, and independence
Note22 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note22 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note22 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note22 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Jul 2023
Staff support: induction, training, skills, and experience
Note22 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance, and the law

Note22 Jul 2023
Company vehicles provided following feedback to improve call timeliness and prevent missed or late visits.
Note22 Jul 2023
Strong multi-agency working with nurses, district nursing teams, diabetes nurses, and intermediate care teams.
Note22 Jul 2023
Effective governance systems including audits, spot checks, feedback surveys, and incident monitoring.
Note22 Jul 2023
Provider invested in staff learning and development, maintaining a stable and motivated team.
Note22 Jul 2023
Positive, open and transparent culture with approachable registered manager valued by staff and people alike.
Note

Note22 Jul 2023
End of life care and support
Note22 Jul 2023
Improving care quality in response to complaints or concerns
Note22 Jul 2023
Meeting people's communication needs
Note22 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Jul 2023
Learning lessons when things go wrong
Note22 Jul 2023
Preventing and controlling infection
Note22 Jul 2023
Using medicines safely
Note22 Jul 2023
Staffing and recruitment
Note22 Jul 2023
Assessing risk, safety monitoring and management
Note22 Jul 2023
Systems and processes to safeguard people from the risk of abuse

Note22 Jul 2023
Continuous learning and improving care; Working in partnership with others
Note22 Jul 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note22 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info