Operated by J.C.Michael Groups Ltd

J.C Michael Groups Ltd Bexley

GoodRated 26/11/2021Home care · Bexleyheath

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Nov 2021
Respecting and promoting people's privacy, dignity and independence
Note26 Nov 2021
Supporting people to express their views and be involved in making decisions about their care
Note26 Nov 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Nov 2021
Ensuring consent to care and treatment in line with law and guidance
Note26 Nov 2021
Staff working with other agencies to provide consistent, effective, timely care
Note26 Nov 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Nov 2021
Staff support: induction, training, skills and experience
Note26 Nov 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Nov 2021
Positive staff culture with good teamwork, accessible on-call support, and regular team meetings.
Note26 Nov 2021
Registered manager engaged with local authority provider forums and implemented learning to improve service delivery.
Note26 Nov 2021
Strong quality assurance including unannounced spot checks, telephone monitoring calls, and satisfaction surveys.
Note26 Nov 2021
Complaints handled effectively with a log, investigation process, and resolution letters evidenced.
Note26 Nov 2021
Care plans were person-centred, regularly reviewed, and developed with input from people, relatives, and healthcare professionals.
Note

Note26 Nov 2021
End of life care and support
Note26 Nov 2021
Meeting people's communication needs
Note26 Nov 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note26 Nov 2021
Improving care quality in response to complaints or concerns

Note26 Nov 2021
Learning lessons when things go wrong
Note26 Nov 2021
Preventing and controlling infection
Note26 Nov 2021
Using medicines safely
Note26 Nov 2021
Assessing risk, safety monitoring and management
Note26 Nov 2021
Systems and processes to safeguard people from the risk of abuse
Note26 Nov 2021
Staffing and recruitment

Note26 Nov 2021
Working in partnership with others
Note26 Nov 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 Nov 2021
Continuous learning and improving care
Note26 Nov 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info