J.C Michael Groups Ltd Bexley

Bexleyheath, DA6 · Established 22/0 · Operated by J.C.Michael Groups Ltd

A CQC-regulated home-care provider serving Bexleyheath, registered since 22/0. Rated Good at its most recent CQC inspection (26/11/2021).

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What the CQC found

The five questions inspectors ask, and how J.C scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Positive staff culture with good teamwork, accessible on-call support, and regular team meetings.”
CQC inspection report, Nov 2021

“Registered manager engaged with local authority provider forums and implemented learning to improve service delivery.”
CQC inspection report, Nov 2021

“Strong quality assurance including unannounced spot checks, telephone monitoring calls, and satisfaction surveys.”
CQC inspection report, Nov 2021

Inspection history

The trajectory matters as much as the latest rating.

Nov 2021
Good
J.C. Michael Groups Ltd Bexley improved from Requires Improvement to Good across all five key questions at this November 2021 inspection, having previously breached Regulations 10, 16, 17, and 18. The service demonstrated effective staffing deployment, safe me…
Oct 2021
Inadequate
JC Michael Groups Ltd Bexley was rated Inadequate overall following a May 2018 inspection, with five regulatory breaches including unsafe medicines management, inadequate risk assessments, short and late visits, undignified care, and failed governance systems.…
Oct 2021
Requires improvement
J.C.Michael Groups Ltd Bexley was rated Requires Improvement overall following a January 2019 inspection, having been removed from Special Measures after demonstrating progress against multiple prior regulatory breaches. Whilst improvements were confirmed acro…
Jul 2021
Requires improvement
JC Michael Groups Ltd Bexley was rated Requires Improvement across all five key questions at its February 2020 inspection, with regulatory breaches identified for staffing deployment (Reg 18), dignity and respect (Reg 10), complaints management (Reg 16), and g…
Jan 2020
Requires improvement
This focused follow-up inspection found that Aquaflo Care Bexley had addressed the Regulation 17 warning notice issued after October 2017, with improved monitoring of medicines, incidents, missed calls and safeguarding records. The well-led rating improved fro…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What J.C does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at DA6 7ER in Bexleyheath. Service area not formally published; we recommend asking the agency directly when requesting a quote.

DA6

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