Operated by Highland Ornate Limited

Ornate Healthcare Trafford

Requires improvementRated 22/06/2023Home care · Manchester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Jul 2023
Supporting people to eat and drink enough; Supporting people to live healthier lives and access healthcare
Note1 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Jul 2023
Staff support: induction, training, skills and experience

Note1 Jul 2023
Call times were monitored to ensure staff were punctual and stayed the full length of calls.
Note1 Jul 2023
The service worked effectively with a range of external professionals and the local authority commissioning team.
Note1 Jul 2023
Complaints were investigated and resolved, with lessons learnt and actions completed.
Note1 Jul 2023
People were supported to maintain their health and nutritional needs where applicable.
Note1 Jul 2023
The service worked within the principles of the Mental Capacity Act 2005.
Note1 Jul 2023

Note1 Jul 2023
End of life care and support
Note1 Jul 2023
Improving care quality in response to complaints or concerns
Note1 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note1 Jul 2023
Meeting people's communication needs
Note1 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Jul 2023
Preventing and controlling infection
Note1 Jul 2023
Staffing and recruitment
Note1 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note1 Jul 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note1 Jul 2023
Using medicines safely

Note1 Jul 2023
Working in partnership with others
Note1 Jul 2023
How the provider understands and acts on the duty of candour
Note1 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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