Sheila-Jeans Home Care Limited

GoodRated 28/07/2023Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note28 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note28 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note28 Jul 2023
Supporting people to live healthier lives, access healthcare services and support
Note28 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note28 Jul 2023
Staff support: induction, training, skills and experience

Note28 Jul 2023
The service worked proactively with other professionals including GPs and district nurses.
Note28 Jul 2023
People's cultural needs were recorded and respected by staff.
Note28 Jul 2023
Staff felt well supported by the registered manager and described a positive, open team culture.
Note28 Jul 2023
The registered manager was hands-on, reviewing care plans every 6 months and medicine administration records monthly.
Note28 Jul 2023
Strong communication between people, relatives, staff and the registered manager, with issues resolved promptly.
Note28 Jul 2023

Note28 Jul 2023
End of life care and support
Note28 Jul 2023
Improving care quality in response to complaints or concerns
Note28 Jul 2023
Supporting people to develop and maintain relationships; support to follow interests and culturally relevant activities
Note28 Jul 2023
Meeting people's communication needs
Note28 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Jul 2023
Preventing and controlling infection
Note28 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note28 Jul 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note28 Jul 2023
Staffing and recruitment
Note28 Jul 2023
Using medicines safely

Note28 Jul 2023
How the provider understands and acts on the duty of candour
Note28 Jul 2023
Working in partnership with others
Note28 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Jul 2023
Continuous learning and improving care; Managers and staff being clear about their roles and understanding quality performance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info