Operated by One by One Care Ltd

Visiting Angels Central Lancashire

GoodRated 5 Dec 2023Home care · Chorley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 May 2023
Respecting and promoting people's privacy, dignity and independence
Note12 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 May 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note12 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 May 2023
Staff support: induction, training, skills and experience
Note12 May 2023
Assessing people's needs and choices, delivering care in line with standards, guidance and the law

Note12 May 2023
People supported to maintain independence and access community activities, with staff facilitating new leisure and work opportunities.
Note12 May 2023
Provider recognised and rewarded staff through initiatives such as 'Angel of the Month' and a regular newsletter celebrating positive practices.
Note12 May 2023
Continuous learning systems in place, including audits, reflective discussion after incidents, and staff meetings to share best practice.
Note12 May 2023
Service supported people's social, cultural and religious needs, including allocating staff of the same faith and researching religious beliefs.
Note12 May 2023
Registered manager described as approachable, dedicated and operating an open-door policy by both staff and people using the service.

Note12 May 2023
End of life care and support
Note12 May 2023
Improving care quality in response to complaints or concerns
Note12 May 2023
Meeting people's communication needs
Note12 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note12 May 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests

Note12 May 2023
Systems and processes to safeguard people from the risk of abuse
Note12 May 2023
Using medicines safely
Note12 May 2023
Preventing and controlling infection
Note12 May 2023
Staffing and recruitment
Note12 May 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note12 May 2023
Working in partnership with others
Note12 May 2023
Continuous learning and improving care
Note12 May 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note12 May 2023
How the provider understands and acts on the duty of candour
Note12 May 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements