Heritage Healthcare York

York, YO30 · Established 2014

A CQC-regulated home-care provider serving York, registered since 2014. Rated Good at its most recent CQC inspection (Dec 2024).

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What the CQC found

The five questions inspectors ask, and how Heritage scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Consent and mental capacity handled appropriately in line with MCA 2005.”
CQC inspection report, Jan 2021

“Regular spot checks and competency checks of care workers' practice conducted by registered manager.”
CQC inspection report, Jan 2021

“People and relatives were consistently positive about the caring and compassionate approach of care workers.”
CQC inspection report, Jan 2021

Inspection history

The trajectory matters as much as the latest rating.

Nov 2024
Not rated
Date of assessment 18 September 2024 to 16 October 2024. Staff had a strong understanding of safeguarding and raised concerns which were investigated. Staff involved people in decisions about their care and treatment and supported them to understand risks and…
Jan 2021
Good
Heritage Healthcare York achieved an overall Good rating across four of five key questions at its first inspection at this location, with strengths in safeguarding, person-centred care, and staff support. The Well-led domain was rated Requires Improvement due…
Jan 2018
Good
Heritage Healthcare York is a domiciliary care agency rated Good across all five key questions at its November 2017 inspection, maintaining its previous Good rating. The service demonstrated safe, person-centred care with strong leadership, effective staff tra…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Heritage does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at YO30 4AG in York. Service area not formally published; we recommend asking the agency directly when requesting a quote.

YO30

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