Operated by DCS&D Limited

Heritage Healthcare York

GoodRated 11 Dec 2024Home care · York

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note24 Jan 2021
Privacy and dignity
Note24 Jan 2021
Involvement in decisions
Note24 Jan 2021
Caring relationships and person-centred approach

effective

Note24 Jan 2021
Nutrition and healthcare access
Note24 Jan 2021
Consent and mental capacity
Note24 Jan 2021
Supervision and support
Note24 Jan 2021
Induction and training

Other

Note24 Jan 2021
Consent and mental capacity handled appropriately in line with MCA 2005.
Note24 Jan 2021
Regular spot checks and competency checks of care workers' practice conducted by registered manager.
Note24 Jan 2021
People and relatives were consistently positive about the caring and compassionate approach of care workers.
Note24 Jan 2021
Strong continuity of care through consistent care worker allocation and advance rotas.
Note24 Jan 2021
Robust complaints handling with detailed written responses and evidence of learning.
Note24 Jan 2021

responsive

Note24 Jan 2021
Complaints handling
Note24 Jan 2021
Care planning and personalisation

safe

Note24 Jan 2021
Medication management
Note24 Jan 2021
Staffing levels and recruitment
Note24 Jan 2021
Risk assessment and management
Note24 Jan 2021
Safeguarding

well_led

Note24 Jan 2021
Record keeping audits
Note24 Jan 2021
Quality assurance and governance
Note24 Jan 2021
Leadership and culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: YO30 4AG
Registered manager: Not on record
Local authority: York
Region: Yorkshire & Humberside
City: York
Last CQC check: 12/Nov/2024 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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