Care Companions Limited

Requires improvementRated 23/08/2023Home care · Coventry

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Aug 2023
Respecting and promoting people's privacy, dignity, and independence
Note23 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note23 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note23 Aug 2023
Supporting people to live healthier lives, access healthcare services and support
Note23 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note23 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Aug 2023
Staff support: induction, training, skills and experience
Note23 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Aug 2023
Collaboration with external healthcare professionals praised as 'excellent' and 'invaluable'.
Note23 Aug 2023
Registered manager was responsive and accessible to people, relatives, and staff.
Note23 Aug 2023
Staff understood safeguarding, MCA principles, and infection control procedures.
Note23 Aug 2023
Positive relationships between staff and people, reducing social isolation.
Note23 Aug 2023
Person-centred care plans focused on individual preferences and routines.
Note23 Aug 2023
Sufficient staffing levels to complete care calls and meet people's needs.

Note23 Aug 2023
End of life care and support
Note23 Aug 2023
Improving care quality in response to complaints or concerns
Note23 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note23 Aug 2023
Meeting people's communication needs
Note23 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Aug 2023
Learning lessons when things go wrong
Note23 Aug 2023
Preventing and controlling infection
Note23 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note23 Aug 2023
Using medicines safely
Note23 Aug 2023
Assessing risk, safety monitoring and management
Note23 Aug 2023
Staffing and recruitment

Note23 Aug 2023
Continuous learning and improving care; Working in partnership with others
Note23 Aug 2023
How the provider understands and acts on the duty of candour
Note23 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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