Operated by Stockport Metropolitan Borough Council - Opportunities Together

Stockport Metropolitan Borough Council

GoodRated 13/08/2019Home care · Stockport

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
End of life care
Note30 Oct 2021
Privacy, dignity and confidentiality
Note30 Oct 2021
Communication and advocacy
Note30 Oct 2021
Person-centred and respectful care

effective

Note30 Oct 2021
Access to healthcare professionals
Note30 Oct 2021
Nutrition and hydration
Note30 Oct 2021
Mental Capacity Act compliance
Note30 Oct 2021
Supervision and support
Note30 Oct 2021
Staff training and induction

Other

Note30 Oct 2021
Clear management structure with a registered manager, four team managers and effective communication channels including team meetings and staff briefings.
Note30 Oct 2021
End of life care plans were in place for aging service users, including liaison with Macmillan nurses and staff trained in Six Steps pathway.
Note30 Oct 2021
Regular quality audits covering challenging behaviour, accident reporting, risk assessments and physical environment.
Note30 Oct 2021
People were supported to pursue hobbies, interests, employment and community activities.
Note30 Oct 2021
Person-centred reviews held every six months involving the person, family, advocates and social workers.
Note

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Activities and independence
Note30 Oct 2021
Care planning and review

safe

Note30 Oct 2021
Medicines management
Note30 Oct 2021
Staffing levels and recruitment
Note30 Oct 2021
Risk assessment and management
Note30 Oct 2021
Safeguarding and protection from abuse

well_led

Note30 Oct 2021
Incident and accident monitoring
Note30 Oct 2021
Quality monitoring and audits
Note30 Oct 2021
Registered manager and governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: SK1 3XE
Registered manager: Pendleton, Hayley
Local authority: Stockport
Region: North West
City: Stockport
Last CQC check: 13/Aug/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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