Operated by The Brandon Trust

Brandon Trust Support Living - Bristol and North Somerset

GoodRated 13/01/2023Home care · Bristol

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

14 findings

Other

Note25 Jan 2023
Staff felt well supported, received regular supervision and had access to relevant training including the Care Certificate.
Note25 Jan 2023
End of life wishes were proactively documented and specialist community support networks identified.
Note25 Jan 2023
People and families reported high satisfaction, describing the service as 'like an extended family' and 'a real home'.
Note25 Jan 2023
Robust governance systems including cross-service audits and a dedicated quality team to oversee complaints and improvements.
Note25 Jan 2023
Communication needs were well understood and supported, including use of Makaton, easy-read formats and visual aids.
Note25 Jan 2023
Strong person-centred culture embedded throughout, with people involved in recruitment, training materials and conferences.
Note25 Jan 2023
Effective multi-agency working ensured people's health and social care needs were met.
Note25 Jan 2023
Staff supported people to live independent, fulfilling lives with choice and control over their own support.
Note25 Jan 2023
Staffing levels were flexible and creatively managed to meet people's individual needs despite sector-wide recruitment challenges.
Note25 Jan 2023
People felt safe and staff demonstrated strong safeguarding knowledge and practice.
minorconsent_capacity25 Jan 2023
The provider had recently identified a need for improvement in mental capacity assessments. The quality team had carried out training for staff in this area.
minorrecord_keeping25 Jan 2023
One senior support worker told us how they had identified improvements were required in daily notes and were working hard to address this.
minorstaffing_levels25 Jan 2023
Registered managers told us that staffing and recruitment had been a challenge, as was the case generally across the social care sector.
minormedication_management25 Jan 2023
For one person, we read that on occasion medicines were crushed...There was no documented confirmation of the pharmacist discussion.