Operated by Re-enabled Support Services Ltd

Re-enabled Support

GoodRated 16/12/2022Home care · Nantwich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Dec 2022
Supporting people to live healthier lives, access healthcare services and support
Note16 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Dec 2022
Staff support: induction, training, skills and experience
Note16 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Dec 2025
People and relatives reported feeling safe, with staff always arriving on time
Note12 Dec 2025
People supported to access community activities, maintaining their mental health and wellbeing
Note12 Dec 2025
Governance systems improved with robust incident investigation and lessons-learned processes
Note12 Dec 2025
Regular supervision, appraisals and spot-checks maintained staff competency and performance
Note12 Dec 2025
Staff received training linked to people's health and social care needs plus mandatory topics
Note12 Dec 2025

Note16 Dec 2022
End of life care and support
Note16 Dec 2022
Improving care quality in response to complaints or concerns
Note16 Dec 2022
Meeting people's communication needs
Note16 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Dec 2022
Working in partnership with others
Note16 Dec 2022
Continuous learning and improving care
Note16 Dec 2022
Engaging and involving people using the service, the public and staff
Note16 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note16 Dec 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements