Vitality Plus Care Ltd

Requires improvementRated 27/05/2023Home care · Trowbridge

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note23 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note23 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note23 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Jun 2023
Staff support: induction, training, skills and experience
Note23 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Jun 2023
Infection prevention and control policy was up to date and staff understood PPE requirements.
Note23 Jun 2023
Professionals reported the registered manager worked well with them.
Note23 Jun 2023
The provider had systems in place to effectively respond to concerns and complaints.
Note23 Jun 2023
Staff were receiving regular supervisions and the manager was described as 'very approachable'.
Note23 Jun 2023
People and relatives felt they were safe using the service.
Note23 Jun 2023
Staff had received safeguarding training and could explain what to do if they had concerns about someone at risk of abuse.

Note23 Jun 2023
Improving care quality in response to complaints or concerns
Note23 Jun 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note23 Jun 2023
Meeting people's communication needs
Note23 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Jun 2023
Preventing and controlling infection, learning lessons when things go wrong
Note23 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note23 Jun 2023
Assessing risk, safety monitoring and management
Note23 Jun 2023
Using medicines safely
Note23 Jun 2023
Staffing and recruitment

Note23 Jun 2023
Engaging and involving people using the service, the public and staff
Note23 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note23 Jun 2023
How the provider understands and acts on the duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

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