Operated by District Care Ltd

District Care

GoodRated 13/07/2023Home care · Lowestoft

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note13 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note13 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Jul 2023
Staff support: induction, training, skills and experience
Note13 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note13 Jul 2023
Ensuring consent to care and treatment in line with law and guidance

Note13 Jul 2023
Improvements made since previous inspection resolved all prior regulatory breaches (Regulations 11, 12 and 17).
Note13 Jul 2023
Registered manager undertook external courses to improve knowledge and carried out regular spot checks.
Note13 Jul 2023
Complaints were handled to people's satisfaction and staff felt able to raise concerns openly with management.
Note13 Jul 2023
People were supported to maintain dignity, independence and involvement in care planning decisions.
Note13 Jul 2023
People received care visits at expected times for the agreed duration from staff they knew.
Note

Note13 Jul 2023
Improving care quality in response to complaints or concerns
Note13 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note13 Jul 2023
Meeting people's communication needs

Note13 Jul 2023
Learning lessons when things go wrong
Note13 Jul 2023
Preventing and controlling infection
Note13 Jul 2023
Using medicines safely
Note13 Jul 2023
Staffing and recruitment
Note13 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note13 Jul 2023
Assessing risk, safety monitoring and management

Note13 Jul 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note13 Jul 2023
How the provider understands and acts on the duty of candour
Note13 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info