Operated by The Brandon Trust

Brandon Supported Living - Cornwall

GoodRated 22/07/2023Home care · Camborne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

25 findings

Note12 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note12 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Aug 2023
Staff support: induction, training, skills and experience
Note12 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Aug 2023
Managers were alert to the risk of closed cultures developing and had policy in place to monitor and address it.
Note12 Aug 2023
Action plans were developed for each setting with clear targets and timelines to drive improvement.
Note12 Aug 2023
Managers understood their responsibilities under the Duty of Candour and informed people and relatives when things went wrong.
Note12 Aug 2023
External professionals praised collaboration: 'Great collaboration. Brandon have been responsive and communicate well with me.'
Note12 Aug 2023
Recruitment processes were robust with pre-employment checks including Right to Work and DBS checks carried out prior to staff starting.
Note12 Aug 2023

Note12 Aug 2023
Preventing and controlling infection
Note12 Aug 2023
Staffing and recruitment
Note12 Aug 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note12 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Aug 2023
Using medicines safely

Note12 Aug 2023
Working in partnership with others
Note12 Aug 2023
Continuous learning and improving care
Note12 Aug 2023
Engaging and involving people using the service, the public and staff
Note12 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Aug 2023
How the provider understands and acts on the duty of candour
Note12 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering