Operated by Your Dignified Care Ltd

Your Dignified Care Ltd Wellingborough

Requires improvementRated 21/04/2023Home care · Wellingborough

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 May 2023
Respecting and promoting people's privacy, dignity and independence
Note4 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note4 May 2023
Staff support: induction, training, skills and experience
Note4 May 2023
Ensuring consent to care and treatment in line with law and guidance

Note4 May 2023
High levels of satisfaction reported in surveys of people's views and relatives' feedback.
Note4 May 2023
Medicines were safely administered and records showed medicines had been given as prescribed.
Note4 May 2023
The service worked effectively with medical professionals to ensure people's healthcare needs were met.
Note4 May 2023
Staff received mandatory training and competence checks including specific training to meet individual needs.
Note4 May 2023
Staff understood safeguarding responsibilities and knew how to report concerns internally and externally.
Note4 May 2023

Note4 May 2023
End of life care and support
Note4 May 2023
Improving care quality in response to complaints or concerns
Note4 May 2023
Meeting people's communication needs
Note4 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 May 2023
Working in partnership with others
Note4 May 2023
Engaging and involving people using the service, the public and staff
Note4 May 2023
How the provider understands and acts on the duty of candour
Note4 May 2023
Continuous learning and improving care; promoting a positive culture
Note4 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements