Millennium Support Ltd

GoodRated 30/07/2022Home care · Wakefield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Jul 2022
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note30 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Jul 2022
Staff support: induction, training, skills and experience
Note30 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Jul 2022
Ensuring consent to care and treatment in line with law and guidance

Note30 Jul 2022
End of life care plans were developed in accessible easy-read format reflecting personal wishes.
Note30 Jul 2022
Effective quality assurance systems with regular audits on medication, care records and staff practice.
Note30 Jul 2022
Person-centred culture with an 'inclusion group' of service users gathering feedback to influence service delivery.
Note30 Jul 2022
Staff received tailored training including 'huddle sheets' on themes such as communication, financial abuse, privacy and dignity.
Note30 Jul 2022
Adequate staffing levels with values-based recruitment and long-tenured staff providing consistent, trusting relationships.
Note

Note30 Jul 2022
End of life care and support
Note30 Jul 2022
Improving care quality in response to complaints or concerns
Note30 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note30 Jul 2022
Meeting people's communication needs
Note30 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Jul 2022
Preventing and controlling infection
Note30 Jul 2022
Staffing and recruitment
Note30 Jul 2022
Using medicines safely
Note30 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note30 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note30 Jul 2022
Working in partnership with others
Note30 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note30 Jul 2022
How the provider understands and acts on the duty of candour; Engaging and involving people using the service, the public and staff
Note30 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info