Note29 Jan 2020
Consistency of care workers ensured continuity and staff were knowledgeable about individual preferences
Note29 Jan 2020
Complaints procedure accessible including in pictorial format; people confident concerns would be acted upon
Note29 Jan 2020
Robust quality monitoring systems including audits, surveys and telephoning people and relatives
Note29 Jan 2020
Open and inclusive culture with effective communication and staff feeling valued and supported
Note29 Jan 2020
Personalised care plans developed with active involvement of individuals and regularly reviewed
Note29 Jan 2020
Staff demonstrated strong understanding of Mental Capacity Act 2005 and best interest decision-making
Note29 Jan 2020
Staff received comprehensive induction, regular supervision, spot checks and annual appraisals
Note29 Jan 2020
Medicines management policies in place with regular staff competency monitoring and updated training
Note29 Jan 2020
Robust recruitment process including DBS checks, references and proof of identity
Note29 Jan 2020
People felt safe and staff ensured they were safe and comfortable before leaving visits
Note19 Jul 2019
People felt their privacy, dignity and independence were respected by staff.
Note19 Jul 2019
Annual service user and staff surveys completed with actions and goals followed up appropriately.
Note19 Jul 2019
Management team conducted daily morning and end-of-day meetings, range of audits, and unannounced spot visit checks.
Note19 Jul 2019
Strong end of life care provision with staff praised for special bonds developed with people in their final days.
Note19 Jul 2019
Effective complaints procedure with office staff described as contactable, approachable, and responsive.
Note19 Jul 2019
People were involved in care planning decisions and care plans were regularly reviewed to reflect current needs.
Note19 Jul 2019
Staff received comprehensive induction, care certificate training, regular supervision, and shadowing of experienced staff.
Note19 Jul 2019
Medicines managed safely with medication risk assessments, care plans, and monthly audits of medication administration records.
Note19 Jul 2019
Safe recruitment processes in place with DBS checks and comprehensive employment history obtained prior to commencement.
Note19 Jul 2019
Risks associated with people's care had been identified and managed appropriately, including pressure sore prevention and environmental risk assessments.