Operated by Central Bedfordshire Council

Walkers Close

Not RatedHome care · Shefford

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CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

18 findings

Other

Note29 Jan 2020
People were supported to maintain family relationships and community links
Note29 Jan 2020
Effective quality assurance system with monthly audits and action plans
Note29 Jan 2020
Complaints were responded to appropriately with protocols introduced to address concerns
Note29 Jan 2020
Privacy and dignity were actively promoted, including a dedicated dignity day
Note29 Jan 2020
People were involved in developing and reviewing their support plans
Note29 Jan 2020
Mental Capacity Act 2005 requirements were understood and met by staff
Note29 Jan 2020
Staff received thorough induction, regular training, supervision and appraisal
Note29 Jan 2020
Medicines were stored and administered safely with accurate MAR records
Note29 Jan 2020
Person-centred risk management plans were in place and regularly reviewed
Note29 Jan 2020
Staff had a good understanding of safeguarding procedures and people felt safe
Note7 Aug 2018
End of life care wishes documented using easy read and pictorial information
Note7 Aug 2018
Quality audits carried out regularly with action plans devised and signed off when issues identified
Note7 Aug 2018
Positive staff-resident relationships with dignity and privacy respected; staff knocked and waited to be invited into flats
Note7 Aug 2018
Regular monthly supervisions, observed practice and annual appraisals for all staff
Note7 Aug 2018
Strong person-centred care with individualised care plans, key worker meetings and pictorial documentation for those with communication needs
Note7 Aug 2018
Sufficient staffing levels with correct skills mix; extra staff brought in for additional activities
Note7 Aug 2018
Robust medication management with medicines counts at each round and completed MAR records
Note7 Aug 2018
Staff knowledgeable about safeguarding and able to report concerns directly without going via the registered manager

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: SG17 5DE
Registered manager: Lynch, Suzanne
Local authority: Central Bedfordshire
Region: East
City: Shefford
Last CQC check: 15/Feb/2024 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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