Signet Healthcare Limited

Not RatedHome care · Pinner

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note15 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Feb 2023
Staff support: induction, training, skills and experience
Note15 Feb 2023
Ensuring consent to care and treatment in line with law and guidance

Note15 Feb 2023
Call monitoring system provided oversight of late or missed calls.
Note15 Feb 2023
Management team described as approachable by people, relatives and staff.
Note15 Feb 2023
Provider worked in partnership with health and social care professionals and family members.
Note15 Feb 2023
Complaints handling system was effective with recorded findings, actions taken and lessons learnt.
Note15 Feb 2023
Provider had safeguarding policies, whistleblowing procedures and staff completed safeguarding training.
Note15 Feb 2023
Staff received appropriate training including Care Certificate induction and annual refreshers.

Note15 Feb 2023
End of life care and support
Note15 Feb 2023
Improving care quality in response to complaints or concerns
Note15 Feb 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note15 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Feb 2023
Learning lessons when things go wrong
Note15 Feb 2023
Systems and processes to safeguard people from the risk of abuse
Note15 Feb 2023
Preventing and controlling infection
Note15 Feb 2023
Staffing and recruitment
Note15 Feb 2023
Using medicines safely
Note15 Feb 2023
Assessing risk, safety monitoring and management

Note15 Feb 2023
Working in partnership with others
Note15 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note15 Feb 2023
How the provider understands and acts on the duty of candour
Note15 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Feb 2023
Engaging and involving people using the service, the public and staff
Note15 Feb 2023
Continuous learning and improving care