Operated by Care Services Thirsk Limited

Care Services Thirsk Ltd

GoodRated 7 Aug 2023Home care · Thirsk

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note8 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note8 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note8 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note8 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Jul 2023
Staff support: induction, training, skills and experience
Note8 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Jul 2023
Open-door policy with staff feeling supported, listened to and valued
Note8 Jul 2023
Management proactively engaged with external organisations and set up a local registered managers' network
Note8 Jul 2023
Effective quality assurance processes with regular audits and continuous improvement culture
Note8 Jul 2023
Provider maintained consistency of staff allocation and offered quality social time during calls
Note8 Jul 2023
Staff treated people with kindness, respect and dignity, described consistently as 'brilliant'
Note8 Jul 2023

Note8 Jul 2023
End of life care and support
Note8 Jul 2023
Improving care quality in response to complaints or concerns
Note8 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note8 Jul 2023
Meeting people's communication needs
Note8 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Jul 2023
Preventing and controlling infection
Note8 Jul 2023
Using medicines safely
Note8 Jul 2023
Staffing and recruitment
Note8 Jul 2023
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note8 Jul 2023
Systems and processes to safeguard people from the risk of abuse

Note8 Jul 2023
Engaging and involving people using the service, the public and staff, working in partnership with others
Note8 Jul 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note8 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info