Operated by Wright Care 2021 Ltd

Wright Care 2021 LTD

GoodRated 9 May 2023Home care · Carlisle

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note13 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note13 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note13 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Sept 2023
Staff support: induction, training, skills and experience
Note13 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Sept 2023
Staff demonstrated good knowledge of MCA principles and consistently sought consent before providing support.
Note13 Sept 2023
Provider responded immediately to inspection findings, implementing new audit processes and addressing record gaps on the spot.
Note13 Sept 2023
Positive, open and inclusive culture praised by people, relatives and staff alike.
Note13 Sept 2023
People were fully involved in care planning and said communication with the registered manager was excellent.
Note13 Sept 2023
Provider promoted continuity of care with small local staff teams familiar with individual needs and preferences.
Note

Note13 Sept 2023
End of life care and support
Note13 Sept 2023
Improving care quality in response to complaints or concerns
Note13 Sept 2023
Meeting people's communication needs
Note13 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Sept 2023
Learning lessons when things go wrong
Note13 Sept 2023
Preventing and controlling infection
Note13 Sept 2023
Using medicines safely
Note13 Sept 2023
Staffing and recruitment
Note13 Sept 2023
Assessing risk, safety monitoring and management
Note13 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note13 Sept 2023
Working in partnership with others
Note13 Sept 2023
Continuous learning and improving care; duty of candour
Note13 Sept 2023
Engaging and involving people using the service, the public and staff
Note13 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements