Operated by North Yorkshire Council

Dales Reablement Service

GoodRated 26/02/2019Home care · Catterick Garrison

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Person-centred knowledge of individuals
Note29 Jan 2020
Promotion of independence
Note29 Jan 2020
Dignity, respect and privacy

effective

Note29 Jan 2020
Access to healthcare services
Note29 Jan 2020
Mental Capacity Act compliance and consent
Note29 Jan 2020
Nutrition and hydration support
Note29 Jan 2020
Supervision and appraisal
Note29 Jan 2020
Staff training and induction

Other

Note29 Jan 2020
Positive community links supporting people's social needs and independence.
Note29 Jan 2020
Proactive quality assurance through annual surveys, monthly management reports and home visits.
Note29 Jan 2020
Strong dignity and respect culture, with staff acting as dignity champions.
Note29 Jan 2020
Robust medicines management with monthly audits and annual competency assessments.
Note29 Jan 2020
Person-centred care plans co-produced with people, including 'My life story' documents.
Note29 Jan 2020
Regular supervisions, appraisals and workplace observations ensured staff were well supported.

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Review and evaluation of care records
Note29 Jan 2020
Care planning and needs assessment

safe

Note29 Jan 2020
Medicines management
Note29 Jan 2020
Safeguarding
Note29 Jan 2020
Risk assessments and incident management
Note29 Jan 2020
Staffing levels and recruitment

well_led

Note29 Jan 2020
Community engagement and links
Note29 Jan 2020
Quality assurance systems
Note29 Jan 2020
Leadership culture and staff support

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: DL9 4AT
Registered manager: Not on record
Local authority: North Yorkshire
Region: Yorkshire & Humberside
City: Catterick Garrison
Last CQC check: 26/Feb/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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