Note30 Oct 2021
The registered manager was described as open, inclusive and enabling, with staff expressing full confidence in their leadership.
Note30 Oct 2021
Quality assurance included regular audits of medicines, care files and infection control, with monthly reporting to North Yorkshire County Council headquarters.
Note30 Oct 2021
The service worked collaboratively within an NHS Integrated Care system, ensuring seamless care across health and social care.
Note30 Oct 2021
Safe recruitment practices including DBS checks and references were followed consistently.
Note30 Oct 2021
Robust safeguarding systems were in place, with staff trained and knowledgeable about their responsibilities and referral processes.
Note30 Oct 2021
Person-centred independence plans were tailored to individual rehabilitation needs, reflecting a clear reablement focus.
Note30 Oct 2021
Staff received regular supervision, observation visits to assess competence, and annual appraisals, supported by an electronic training record system.
Note30 Oct 2021
People consistently praised staff as caring, reliable and professional, with high satisfaction across all service users spoken with.
minorcommunication_with_families30 Oct 2021
People told us they knew how to complain, but had no cause to do so. They said they didn't think they had been given written information about this.
minormissed_or_late_visits30 Oct 2021
The only complaints received in the last year were about missed calls on a couple of occasions. These were as a result of communication errors.
Note26 Jan 2021
Effective multi-agency working including integration with health professionals as part of a pioneer site initiative.
Note26 Jan 2021
Service actively sought feedback via end-of-service questionnaires and received 20 compliments in the preceding 12 months.
Note26 Jan 2021
Strong staff morale and clear communication structures including weekly manager meetings and three-monthly provider meetings.
Note26 Jan 2021
Robust governance systems including medication audits, case file audits, and annual direct staff observations.
Note26 Jan 2021
Complaints were investigated thoroughly with written responses and reviewed for learning themes.
Note26 Jan 2021
Care was person-centred and goal-oriented, promoting independence rather than task-based delivery.
Note26 Jan 2021
Staff received thorough induction, extensive ongoing training including specialist START training, and regular supervision at least every two months.
Note26 Jan 2021
Medicines were managed safely with comprehensive training, competency observation, and a no-blame incident reporting culture.
Note26 Jan 2021
People felt safe and care was delivered reliably and consistently with sufficient staffing levels maintained.