Eskcare Limited

GoodRated 17/03/2023Home care · Carlisle

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note17 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note17 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note17 Mar 2023
Staff support: induction, training, skills and experience

Note17 Mar 2023
Provider worked effectively in partnership with external health and social care agencies.
Note17 Mar 2023
Surveys used to gather feedback from people, staff and partner organisations to drive improvement.
Note17 Mar 2023
Positive, inclusive and empowering culture with strong engagement from the registered manager.
Note17 Mar 2023
Person-centred care plans reflected people's preferences, social background and cultural needs.
Note17 Mar 2023
Lessons learnt from incidents were cascaded to the team through face-to-face meetings and electronic communications.

Note17 Mar 2023
Meeting people's communication needs
Note17 Mar 2023
End of life care and support
Note17 Mar 2023
Improving care quality in response to complaints or concerns
Note17 Mar 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note17 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Mar 2023
Learning lessons when things go wrong
Note17 Mar 2023
Preventing and controlling infection
Note17 Mar 2023
Staffing and recruitment
Note17 Mar 2023
Assessing risk, safety monitoring and management
Note17 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note17 Mar 2023
Using medicines safely

Note17 Mar 2023
Working in Partnership
Note17 Mar 2023
Continuous learning and improving care
Note17 Mar 2023
Engaging and involving people using the service, the public and staff
Note17 Mar 2023
How the provider understands and acts on the duty of candour
Note17 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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