Operated by Alde Care Ltd

Right at Home Weybridge & Richmond

GoodRated 6 Jul 2023Home care · Sunbury-on-thames

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note7 Jun 2023
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note7 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note7 Jun 2023
Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
Note7 Jun 2023
Staff support: induction, training, skills and experience

Note7 Jun 2023
Strong open culture where staff felt valued, supported and confident to raise concerns, with evidence of learning from incidents.
Note7 Jun 2023
Person-centred support plans incorporated people's goals, life history and communication needs, with flexible care responsive to individual preferences.
Note7 Jun 2023
Effective quality monitoring systems including regular audits, spot checks, satisfaction surveys and quarterly visits from the national office.
Note7 Jun 2023
Staff received comprehensive induction, ongoing training including the Care Certificate, regular supervision and opportunities for further qualifications.
Note7 Jun 2023
Thorough recruitment procedures including DBS checks, references and employment history checks ensured only suitable staff were employed.

Note7 Jun 2023
End of life care and support
Note7 Jun 2023
Improving care quality in response to complaints or concerns
Note7 Jun 2023
Meeting people's communication needs
Note7 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Jun 2023
Preventing and controlling infection
Note7 Jun 2023
Using medicines safely
Note7 Jun 2023
Staffing and recruitment; Systems and processes to safeguard people from the risk of abuse
Note7 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note7 Jun 2023
Continuous learning and improving care; Working in partnership with others
Note7 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Jun 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note7 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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