Operated by Elizabeth House Newquay Limited

Elizabeth House Newquay Ltd

GoodRated 14/07/2023Home care · Newquay

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note10 Aug 2023
People and relatives complimentary with no areas for improvement identified
Note10 Aug 2023
MCA principles consistently applied with least restrictive practice and capacity assessments in place
Note10 Aug 2023
Effective partnership working with health and social care professionals
Note10 Aug 2023
Open and transparent culture with effective whistleblowing policy and duty of candour understood
Note10 Aug 2023
Robust quality assurance and auditing systems with action taken on identified issues
Note10 Aug 2023
Positive outcomes for people including access to work, education, and community activities
Note10 Aug 2023
People reported no missed support hours and agreed their support times
Note10 Aug 2023
Medicines managed safely with competency checks, audits, and person-centred PRN protocols
Note10 Aug 2023
No agency staff used; absences covered internally ensuring continuity of familiar care staff
Note10 Aug 2023
Strong person-centred culture with staff genuinely knowing and caring for the people they support

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Mrs Katy Allen

Good1.5 km awayCornwall

Not rated1.5 km awayCornwall

Registered manager: Evident, Karla

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