Filcare Ltd

GoodRated 14/06/2023Home care · Braintree

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note14 Jun 2023
Consistently positive feedback from people, relatives, care workers and external professionals, with high satisfaction scores.
Note14 Jun 2023
Open, inclusive, non-blame culture fostering staff confidence and continuous learning, with incidents and lessons shared via digital group communication.
Note14 Jun 2023
No missed care calls reported; 24-hour on-call service with management providing emergency cover as needed.
Note14 Jun 2023
Comprehensive training programme including specialist modules such as end of life care, falls prevention and managing chronic pain, supplemented by local authority quality innovation team input.
Note14 Jun 2023
Strong management team described as approachable, responsive and hands-on, working alongside care workers and conducting spot checks.
Note14 Jun 2023
Detailed, person-centred care plans and risk assessments developed collaboratively with people and their relatives from the outset.
Note14 Jun 2023
Robust recruitment procedures with criminal record checks and references obtained before independent working, and personal introductions of new care workers to service users.