Operated by Avalon Group (Social Care)

Avalon Scarborough Services

GoodRated 18/01/2024Home care · Scarborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Jan 2024
Respecting and promoting people's privacy, dignity and independence
Note30 Jan 2024
Supporting people to express their views and be involved in making decisions about their care
Note30 Jan 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Jan 2024
Ensuring consent to care and treatment in line with law and guidance
Note30 Jan 2024
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note30 Jan 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Jan 2024
Staff support: induction, training, skills and experience
Note30 Jan 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Jan 2024
The provider was working in line with the Mental Capacity Act 2005 with appropriate best interest decisions recorded.
Note30 Jan 2024
Infection prevention and control practices reflected current guidance with sufficient PPE available.
Note30 Jan 2024
The provider operated safe recruitment processes and maintained sufficient staffing levels.
Note30 Jan 2024
People were supported to maintain relationships, pursue interests and lead full lives in the community.
Note30 Jan 2024
The provider worked effectively with external agencies including social workers, advocates and specialist health services.
Note

Note30 Jan 2024
End of life care and support
Note30 Jan 2024
Improving care quality in response to complaints or concerns
Note30 Jan 2024
Supporting people to develop and maintain relationships and take part in activities
Note30 Jan 2024
Meeting people's communication needs
Note30 Jan 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Jan 2024
Learning lessons when things go wrong
Note30 Jan 2024
Preventing and controlling infection
Note30 Jan 2024
Using medicines safely
Note30 Jan 2024
Staffing and recruitment
Note30 Jan 2024
Assessing risk, safety monitoring and management
Note30 Jan 2024
Systems and processes to safeguard people from the risk of abuse and avoidable harm

Note30 Jan 2024
How the provider understands and acts on the duty of candour
Note30 Jan 2024
Working in partnership with others
Note30 Jan 2024
Engaging and involving people using the service, the public and staff; promoting a positive culture
Note30 Jan 2024
Continuous learning and improving care
Note30 Jan 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements