Operated by Tiggo Care Limited

Tiggo Care

GoodRated 10 May 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note5 Oct 2022
Monthly staff supervision, regular team meetings used as lessons-learnt sessions, and annual appraisals planned.
Note5 Oct 2022
Effective partnership working with GPs, district nurses and other community health professionals.
Note5 Oct 2022
Robust complaints system in place; regularly monitored to drive service improvement.
Note5 Oct 2022
Open and accessible leadership; registered manager contactable at weekends and responsive to staff and people alike.
Note5 Oct 2022
Provider supplied electric bicycles to staff to ensure punctual visit attendance.
Note5 Oct 2022
Fully automated quality assurance system with key performance indicators, regular audits covering care plans, risk assessments, medicines and staff files.
Note5 Oct 2022
Comprehensive induction based on Skills for Care Common Induction Standards and the Care Certificate.
Note5 Oct 2022
Medicines safely administered, regularly audited, and appropriately stored; staff trained and training regularly updated.
Note5 Oct 2022
Thorough recruitment process including scenario-based interviews, DBS checks, references and a three-month probationary period.
Note5 Oct 2022
Staff described as caring, compassionate and professional by people and relatives, with one relative stating carers are 'outstanding'.