Operated by Merseyside Chinese Community Development Association

Chinese Wellbeing / Merseyside Chinese Community Development Association

OutstandingRated 10 Dec 2019Home care · Liverpool

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care
Note30 Oct 2021
Supporting people to live healthier lives, access healthcare services and support

Note30 Oct 2021
Advocacy service provided in Chinese as first language, securing rights and welfare benefits for service users
Note30 Oct 2021
Strong community partnerships including Liverpool Dementia Action Alliance, Liverpool Diabetes Partnership and BME dementia champion projects
Note30 Oct 2021
Service user surveys conducted in Chinese achieving 28/30 participation rate with actions taken on findings
Note30 Oct 2021
Proactive case management model referring people to appropriate health and social care professionals with person's consent
Note30 Oct 2021
Electronic Call Monitoring System ensuring no missed visits and accurate duration recording
Note

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Planning personalised care to meet people's needs, preferences, interests and give them choice and control
Note30 Oct 2021
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and to take part in activities that are socially and culturally relevant to them

Note30 Oct 2021
How the provider understands and acts on the duty of candour
Note30 Oct 2021
Continuous learning and improving care
Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people