Note29 Jan 2020
Whistleblowing policy in place and known to staff.
Note29 Jan 2020
Accident and incident logging in place with trend analysis carried out by the provider.
Note29 Jan 2020
Dignity champions trained among staff, with dignity a standing agenda item at staff meetings.
Note29 Jan 2020
Staff received supervision, appraisals, training and attended staff meetings to maintain skills and knowledge.
Note29 Jan 2020
Robust quality assurance including spot checks, audits, home visits and questionnaires to gather people's views.
Note29 Jan 2020
Sufficient staffing levels ensured punctual service delivery; carers confirmed staff always arrived on time.
Note29 Jan 2020
People were involved in their assessment and care planning process with regular reviews carried out.
Note29 Jan 2020
Staff were described as kind, caring, compassionate and trustworthy by people and relatives.
Note29 Jan 2020
People felt safe and staff demonstrated good understanding of safeguarding procedures and risk assessments.
minorstaff_training29 Jan 2020
whilst care staff had some knowledge about the MCA they were unable to explain the DoLS. Care staff told us they received training in the MCA but not in the DoLS.
minorrecord_keeping29 Jan 2020
the provider had received a number of compliments about the quality of the service, but did not have a logging process to show when complaints were received, how they were dealt with
Note13 Jul 2019
The registered manager engaged in continuous learning through local conferences and membership of a carers network.
Note13 Jul 2019
People and relatives expressed very high satisfaction; staff described the organisation as supportive and well-run with regular supervision and training.
Note13 Jul 2019
Quality monitoring systems including audits, spot checks, competency assessments, and regular surveys were in place and reported to the board of Trustees.
Note13 Jul 2019
Care was highly personalised, planned around both the individual and their family carer, with longer visit durations tailored to respite needs.
Note13 Jul 2019
Staff were well-trained in safeguarding, infection control, moving and handling, equality and diversity, and MCA principles.
Note13 Jul 2019
People received consistent care from longstanding staff, some supporting the same individuals for over 20 years, with no missed or late care calls.
minorrecord_keeping13 Jul 2019
this detail was not always evident in risk assessments which is needed to ensure staff have written guidance on safety measures. The registered manager told us they would update these.