Dudley Crossroads

Kingswinford, DY6 · Established 06/1

A CQC-regulated home-care provider serving Kingswinford, registered since 06/1. Rated Good at its most recent CQC inspection (Nov 2019).

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What the CQC found

The five questions inspectors ask, and how Dudley scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Accident and incident logging in place with trend analysis carried out by the provider.”
CQC inspection report, Jan 2020

“Dignity champions trained among staff, with dignity a standing agenda item at staff meetings.”
CQC inspection report, Jan 2020

“Staff received supervision, appraisals, training and attended staff meetings to maintain skills and knowledge.”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Good
Dudley Crossroads received a Good rating across all five key questions at this April 2016 announced inspection, with people and relatives reporting kind, reliable care and robust safeguarding and quality assurance processes. Minor gaps were noted in DoLS train…
Jul 2019
Good
Dudley Crossroads, a small domiciliary sitting-service agency supporting three people, was rated Good across all five key questions at its June 2019 inspection, maintaining its previous 2017 rating. The only minor finding was that risk assessment documentation…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Dudley does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at DY6 7YD in Kingswinford. Service area not formally published; we recommend asking the agency directly when requesting a quote.

DY6

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