Operated by Churchill Health Care Ltd

Churchill Healthcare (Hayes)

GoodRated 8 Mar 2023Home care · Hayes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note3 Aug 2023
Communication needs well-met through multilingual staff, pictorial cards and accessible information formats.
Note3 Aug 2023
Effective multi-agency working with health and social care professionals.
Note3 Aug 2023
Positive, open culture with strong leadership, staff feeling supported and people expressing high satisfaction.
Note3 Aug 2023
Personalised, detailed care plans regularly reviewed and updated with involvement from people and families.
Note3 Aug 2023
Robust medicines management with electronic charts, audits and competency assessments.
Note3 Aug 2023
Staff matched to people sharing the same language, religion and culture, supporting culturally appropriate care.
Note3 Aug 2023
Electronic call monitoring system ensured visits took place on time with prompt responses to any deviations.
Note3 Aug 2023
People felt safe and staff demonstrated strong safeguarding awareness, with appropriate reporting to external agencies.