Heart of Gold Homecare Ltd

Requires improvementRated 26/01/2026Home care · Bolton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jun 2023
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note7 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note7 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jun 2023
Staff support: induction, training, skills and experience

Note7 Jun 2023
Provider had a good understanding of duty of candour and reporting requirements.
Note7 Jun 2023
People were supported to access the community and pursue interests and chosen activities.
Note7 Jun 2023
Infection prevention and control practices were effective and PPE used correctly.
Note7 Jun 2023
Registered manager was praised as accessible and supportive by people and relatives.
Note7 Jun 2023
Provider worked well with external agencies to promote health and wellbeing.
Note7 Jun 2023
Strong cultural and religious competency, with staff recruited from varying backgrounds to meet people's diverse needs.

Note7 Jun 2023
End of life care and support
Note7 Jun 2023
Improving care quality in response to complaints or concerns
Note7 Jun 2023
Supporting people to maintain relationships and take part in activities
Note7 Jun 2023
Planning personalised care to ensure people have choice and control
Note7 Jun 2023
Meeting people's communication needs

Note7 Jun 2023
Preventing and controlling infection
Note7 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note7 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note7 Jun 2023
Staffing and recruitment
Note7 Jun 2023
Using medicines safely

Note7 Jun 2023
Engaging and involving people, the public and staff; working in partnership with others
Note7 Jun 2023
How the provider understands and acts on the duty of candour
Note7 Jun 2023
Promoting a positive person-centred, open and inclusive culture
Note7 Jun 2023
Managers and staff being clear about their roles; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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