Operated by BW Care Ltd

Home Instead Bury St Edmunds

GoodRated 22/02/2023Home care · Bury St. Edmunds

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note12 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note12 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Apr 2023
Staff support: induction, training, skills and experience
Note12 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Apr 2023
Mental Capacity Act principles were understood and applied by staff.
Note12 Apr 2023
People supported to maintain independence and dignity, with staff matched to people based on shared interests.
Note12 Apr 2023
Open and transparent culture with approachable management; high staff retention and morale reported.
Note12 Apr 2023
Medicines administration was safe, with trained staff, competency reviews, and MAR charts following best practice.
Note12 Apr 2023
Strong safeguarding awareness: staff identified and prevented a fraud/scam against a person using the service.
Note12 Apr 2023

Note12 Apr 2023
Improving care quality in response to complaints or concerns
Note12 Apr 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note12 Apr 2023
Meeting people's communication needs

Note12 Apr 2023
Learning lessons when things go wrong
Note12 Apr 2023
Preventing and controlling infection
Note12 Apr 2023
Using medicines safely
Note12 Apr 2023
Staffing and recruitment
Note12 Apr 2023
Assessing risk, safety monitoring and management
Note12 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note12 Apr 2023
Engaging and involving people using the service, the public and staff
Note12 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Apr 2023
How the provider understands and acts on the duty of candour
Note12 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info