Operated by Alyson House RCH Ltd

Alyson Homecare

GoodRated 14/09/2023Home care · Rochford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Sept 2023
Respecting and promoting people's privacy, dignity, and independence
Note14 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note14 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note14 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note14 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Sept 2023
Staff support: induction, training, skills, and experience
Note14 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Sept 2023
4-week transition plan developed to support the person moving from previous placement with minimal disruption.
Note14 Sept 2023
Staff positive about working at the service and felt well supported by management.
Note14 Sept 2023
Complaints handled openly and transparently; 2 concerns logged and investigated since operational.
Note14 Sept 2023
Provider demonstrated effective oversight, with daily contact with registered manager and twice-weekly office visits.
Note14 Sept 2023
Person's communication needs assessed and recorded; staff trained in Makaton and use of objects of reference.
Note

Note14 Sept 2023
Improving care quality in response to complaints or concerns
Note14 Sept 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note14 Sept 2023
Meeting people's communication needs
Note14 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note14 Sept 2023
Learning lessons when things go wrong
Note14 Sept 2023
Preventing and controlling infection
Note14 Sept 2023
Staffing and recruitment
Note14 Sept 2023
Assessing risk, safety monitoring and management; Using medicines safely
Note14 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note14 Sept 2023
Working in partnership with others
Note14 Sept 2023
Engaging and involving people using the service, the public and staff
Note14 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note14 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info