Operated by Assist Domiciliary Care Limited

Choose Your Care

GoodRated 14/06/2019Home care · Newcastle under Lyme

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement in care planning
Note30 Oct 2021
Consistency of staff
Note30 Oct 2021
Dignity and respect

effective

Note30 Oct 2021
Meeting nutritional needs
Note30 Oct 2021
Mental Capacity Act / consent
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff training and induction

Other

Note30 Oct 2021
People were given explanations and felt involved in planning their own care.
Note30 Oct 2021
Staff wore aprons and gloves during personal care and followed good food hygiene practices, supporting infection control.
Note30 Oct 2021
People felt safe with their regular staff and were encouraged to be independent.
Note30 Oct 2021
Staff treated people with dignity and respect, with regular staff building meaningful relationships with those they supported.
Note30 Oct 2021
Safe recruitment practices were followed, including DBS checks, references from previous employers, and identity document verification.
critical

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care plan reviews and responsiveness to needs

safe

Note30 Oct 2021
Safe recruitment
Note30 Oct 2021
Staffing levels
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Risk assessment and safe care and treatment
Note30 Oct 2021
Safeguarding

well_led

Note30 Oct 2021
Statutory notifications
Note30 Oct 2021
Quality assurance and governance
Note30 Oct 2021
Registered manager

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: ST5 6PQ
Registered manager: Walford, Claire
Local authority: Staffordshire
Region: West Midlands
City: Newcastle under Lyme
Last CQC check: 14/Jun/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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