Choose Your Care

Newcastle under Lyme, ST5 · Established 02/0 · Operated by Assist Domiciliary Care Limited

A CQC-regulated home-care provider serving Newcastle under Lyme, registered since 02/0. Rated Good at its most recent CQC inspection (14/06/2019).

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What the CQC found

The five questions inspectors ask, and how Choose scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“People were given explanations and felt involved in planning their own care.”
CQC inspection report, Oct 2021

“Staff wore aprons and gloves during personal care and followed good food hygiene practices, supporting infection control.”
CQC inspection report, Oct 2021

“People felt safe with their regular staff and were encouraged to be independent.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Inadequate
Choose Your Care was rated Inadequate overall on its first inspection in October 2016, with breaches of Regulations 12, 13, 17, and 18 resulting in Warning Notices and special measures. Widespread failures across safeguarding, medicines management, staffing, t…
Oct 2021
Requires improvement
Choose Your Care (Assist Domiciliary Care Limited) was rated Requires Improvement overall at this April 2017 follow-up inspection, remaining in Special Measures due to an Inadequate rating for well-led, with continued regulatory breaches in safeguarding (Reg 1…
Jan 2020
Requires improvement
Choose Your Care, a domiciliary care agency supporting approximately 54 people, was rated Requires Improvement overall, having come out of Special Measures following improvements to the Well-led rating since the previous inspection. Key weaknesses remained in…
Jun 2019
Good
Choose Your Care, a domiciliary care agency serving 63 people in Newcastle-under-Lyme, was rated Good across all five key questions at its May 2019 inspection. The service demonstrated significant improvement from its previous Requires Improvement rating, part…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Choose does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at ST5 6PQ in Newcastle under Lyme. Service area not formally published; we recommend asking the agency directly when requesting a quote.

ST5

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