Operated by Bloomsbury Home Care Limited

Bloomsbury Home Care - Suffolk

GoodRated 15/03/2023Home care · Ipswich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note27 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity; involvement in decisions

Note27 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note27 Mar 2023
Supporting people to eat and drink; access healthcare services; staff working with other agencies
Note27 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note27 Mar 2023
Staff support: induction, training, skills and experience

Note27 Mar 2023
The service worked effectively in partnership with health and social care professionals.
Note27 Mar 2023
Care plans were person-centred, regularly reviewed and developed with people and their representatives.
Note27 Mar 2023
Staff received relevant training including safeguarding, infection control and the Care Certificate induction standards.
Note27 Mar 2023
Safe recruitment processes including DBS checks and references were in place.
Note27 Mar 2023
Risk assessments were thorough, regularly reviewed and guided staff on how to reduce identified risks.
Note27 Mar 2023

Note27 Mar 2023
Improving care quality in response to complaints or concerns
Note27 Mar 2023
Meeting people's communication needs
Note27 Mar 2023
Planning personalised care to ensure people have choice and control

Note27 Mar 2023
Preventing and controlling infection
Note27 Mar 2023
Using medicines safely
Note27 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note27 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note27 Mar 2023
Staffing and recruitment

Note27 Mar 2023
Continuous learning and improving care; working in partnership with others
Note27 Mar 2023
Managers and staff understanding roles, quality performance, risks and regulatory requirements
Note27 Mar 2023
Promoting a positive, open, inclusive culture; engaging people and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info