Operated by Bright Horizons Care Recruitment Limited

Nyabuterezi

GoodRated 21/10/2023Home care · Southend-on-sea

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note21 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note21 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note21 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note21 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Oct 2023
Staff support: induction, training, skills, and experience
Note21 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Oct 2023
Person-centred support plans covering all aspects of individual needs, including call time preferences and additional duties.
Note21 Oct 2023
Relatives unanimously stated they would recommend the service to others.
Note21 Oct 2023
Staff were positive about management support and described the registered manager as approachable and flexible.
Note21 Oct 2023
Positive end of life care evidenced through compliments, working with palliative care specialists.
Note21 Oct 2023
Medicines administered correctly with appropriate MAR records and staff competency assessments.
Note21 Oct 2023

Note21 Oct 2023
Improving care quality in response to complaints or concerns
Note21 Oct 2023
Meeting people's communication needs
Note21 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Oct 2023
Learning lessons when things go wrong
Note21 Oct 2023
Preventing and controlling infection
Note21 Oct 2023
Using medicines safely
Note21 Oct 2023
Staffing and recruitment
Note21 Oct 2023
Assessing risk, safety monitoring and management
Note21 Oct 2023
Systems and processes to safeguard people from the risk of abuse

Note21 Oct 2023
Working in partnership with others
Note21 Oct 2023
Engaging and involving people using the service, the public and staff
Note21 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
Note21 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info