Operated by Hazelhurst Homecare Ltd

Home Instead Salford-Worsley

OutstandingRated 10 Nov 2023Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note11 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note11 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note11 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note11 Oct 2023
Supporting people to live healthier lives, access healthcare services and support
Note11 Oct 2023
Supporting people to eat and drink enough; staff working with other agencies
Note11 Oct 2023
Staff support: induction, training, skills and experience
Note11 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Oct 2023
Reliable 24-hour on-call system and electronic tracking to prevent missed calls, with no calls missed at time of inspection.
Note11 Oct 2023
Effective governance, auditing systems, and a transparent duty of candour approach supporting continuous improvement.
Note11 Oct 2023
Strong community inclusion initiatives including wellbeing projects, intergenerational groups, and cultural community links.
Note11 Oct 2023
Exceptionally responsive service with personalised support plans developed inclusively, adapting to people's changing needs.
Note11 Oct 2023
Robust staff recruitment processes matching staff interests and backgrounds to those they support, ensuring continuity and familiarity.
Note

Note11 Oct 2023
End of life care and support
Note11 Oct 2023
Improving care quality in response to complaints or concerns
Note11 Oct 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note11 Oct 2023
Meeting people's communication needs
Note11 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Oct 2023
Learning lessons when things go wrong
Note11 Oct 2023
Preventing and controlling infection
Note11 Oct 2023
Using medicines safely
Note11 Oct 2023
Staffing and recruitment
Note11 Oct 2023
Assessing risk, safety monitoring and management
Note11 Oct 2023
Systems and processes to safeguard people from the risk of abuse

Note11 Oct 2023
Managers and staff being clear about their roles; working in partnership with others
Note11 Oct 2023
How the provider understands and acts on the duty of candour; continuous learning and improving care
Note11 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info