Care With Kindness Limited

Requires improvementRated 16/06/2023Home care · Honiton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note29 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note29 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note29 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note29 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note29 Jun 2023
Staff support: induction, training, skills and experience

Note29 Jun 2023
Staff supported people's independence and promoted their privacy and dignity
Note29 Jun 2023
People and relatives were involved in day-to-day decision making about their care
Note29 Jun 2023
Positive feedback from healthcare professionals about the service's engagement and willingness to go the extra mile
Note29 Jun 2023
Consistent staffing arrangements in place, with most people supported by the same carers visiting at predictable times
Note29 Jun 2023
The registered manager was open, transparent and responsive to inspection feedback, actioning some concerns between the first and second inspection visits
Note

Note29 Jun 2023
End of life care and support
Note29 Jun 2023
Improving care quality in response to complaints or concerns
Note29 Jun 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note29 Jun 2023
Meeting people's communication needs
Note29 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Jun 2023
Learning lessons when things go wrong
Note29 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note29 Jun 2023
Staffing and recruitment
Note29 Jun 2023
Using medicines safely
Note29 Jun 2023
Assessing risk, safety monitoring and management; Preventing and controlling infection

Note29 Jun 2023
Working in partnership with others
Note29 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Jun 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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