Operated by Nugent Care

Nugent Community Choices

Requires improvementRated 9 Sept 2023Home care · Wigan

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note23 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note23 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note23 Sept 2023
Supporting people to live healthier lives, access healthcare services and support
Note23 Sept 2023
Adapting service, design, decoration to meet people's needs
Note23 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note23 Sept 2023
Staff support: induction, training, skills and experience

Note23 Sept 2023
Provider reviewed publicised incidents from other services to prevent similar issues occurring within Nugent Care.
Note23 Sept 2023
Complaints handled effectively with a relative stating 'I'm really happy with how they handled it.'
Note23 Sept 2023
Mental Capacity Act compliance with capacity assessments documented and Court of Protection applications made where appropriate.
Note23 Sept 2023
Effective infection prevention and control measures with people involved in maintaining clean environments.
Note23 Sept 2023
Robust safeguarding processes in place with staff trained to identify and report abuse and working with other agencies.
Note

Note23 Sept 2023
End of life care and support
Note23 Sept 2023
Improving care quality in response to complaints or concerns
Note23 Sept 2023
Meeting people's communication needs
Note23 Sept 2023
Planning personalised care to ensure people have choice and control
Note23 Sept 2023
Supporting people to develop and maintain relationships and follow interests

Note23 Sept 2023
Preventing and controlling infection
Note23 Sept 2023
Staffing and recruitment
Note23 Sept 2023
Learning lessons when things go wrong
Note23 Sept 2023
Assessing risk, safety monitoring and management
Note23 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note23 Sept 2023
Using medicines safely

Note23 Sept 2023
How the provider understands and acts on the duty of candour
Note23 Sept 2023
Working in partnership with others
Note23 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Sept 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info