Essential Care Solutions Ltd

Requires improvementRated 23/06/2023Home care · Gloucester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note23 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note23 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note23 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note23 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Jun 2023
Staff support: induction, training, skills and experience
Note23 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Jun 2023
Staff working with overseas backgrounds felt well supported in relocating and adapting to UK working practices.
Note23 Jun 2023
Positive open culture with lessons learnt exercises shared with staff following accidents and incidents.
Note23 Jun 2023
Good infection control practices with IPC audits and spot checks completed by the registered manager.
Note23 Jun 2023
Effective use of technology including an app for real-time monitoring of care calls accessible to people and relatives.
Note23 Jun 2023
Strong end-of-life care provision, with staff trained and the registered manager describing it as a passion.
Note

Note23 Jun 2023
Improving care quality in response to complaints or concerns
Note23 Jun 2023
Meeting people's communication needs
Note23 Jun 2023
End of life care and support
Note23 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Jun 2023
Learning lessons when things go wrong
Note23 Jun 2023
Preventing and controlling infection
Note23 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note23 Jun 2023
Using medicines safely
Note23 Jun 2023
Assessing risk, safety monitoring and management
Note23 Jun 2023
Staffing and recruitment

Note23 Jun 2023
Working in partnership with others
Note23 Jun 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note23 Jun 2023
How the provider understands and acts on the duty of candour
Note23 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements