Hever Care Limited

GoodRated 7 Nov 2023Home care · Tonbridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note20 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note20 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note20 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note20 Jul 2023
Supporting people to live healthier lives, access healthcare services and eat and drink enough
Note20 Jul 2023
Staff support: induction, training, skills and experience
Note20 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Jul 2023
Medicines managed safely with staff trained and relatives confirming timely administration.
Note20 Jul 2023
Open culture with Speak Up Champion, multiple feedback channels and learning from experience committee.
Note20 Jul 2023
Strong partnership working with tissue viability team, GPs, home care teams, Age UK, Dementia UK and Skills for Care.
Note20 Jul 2023
Registered manager responsive to feedback with 'You said. We did.' communications shared with families.
Note20 Jul 2023
Staff received induction, work shadowing, competency assessments, unannounced spot checks, supervisions and annual appraisals.

Note20 Jul 2023
End of life care and support
Note20 Jul 2023
Improving care quality in response to complaints or concerns
Note20 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note20 Jul 2023
Meeting people's communication needs
Note20 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Jul 2023
Learning lessons when things go wrong
Note20 Jul 2023
Preventing and controlling infection
Note20 Jul 2023
Using medicines safely
Note20 Jul 2023
Staffing and recruitment
Note20 Jul 2023
Assessing risk, safety monitoring and management
Note20 Jul 2023
Systems and processes to safeguard people from the risk of abuse

Note20 Jul 2023
Working in partnership with others
Note20 Jul 2023
Continuous learning and improving care
Note20 Jul 2023
Engaging and involving people using the service, the public and staff
Note20 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note20 Jul 2023
How the provider understands and acts on the duty of candour
Note20 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering