Positive Care Link

Requires improvementRated 13/12/2022Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note13 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note13 Dec 2022
Supporting people to live healthier lives and access healthcare services
Note13 Dec 2022
Staff support, training, skills and experience
Note13 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note13 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet

Note13 Dec 2022
Effective partnership working with local authorities, nursing and palliative care teams.
Note13 Dec 2022
Service responded well to changing needs, including arranging additional care hours quickly.
Note13 Dec 2022
Managers carried out frequent spot checks and telephone monitoring to check quality.
Note13 Dec 2022
Safer recruitment measures including DBS checks and full employment history verification.
Note13 Dec 2022
People felt safe and protected from abuse; safeguarding procedures were appropriate.
Note13 Dec 2022

Note13 Dec 2022
Staffing and recruitment
Note13 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note13 Dec 2022
Using medicines safely
Note13 Dec 2022
Learning lessons when things go wrong
Note13 Dec 2022
Assessing risk, safety monitoring and management
Note13 Dec 2022
Preventing and controlling infection

Note13 Dec 2022
Working in partnership with others
Note13 Dec 2022
Engaging and involving people using the service, the public and staff
Note13 Dec 2022
How the provider understands and acts on the duty of candour; continuous learning and improving care
Note13 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements