Operated by Priory Supported Living Limited

Priory Supported Living East England

GoodRated 4 Jun 2019Home care · Chatteris

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note27 Jan 2021
Privacy and independence
Note27 Jan 2021
Dignity, respect and person-centred care

effective

Note27 Jan 2021
Healthcare access and nutrition
Note27 Jan 2021
Supervision and appraisal
Note27 Jan 2021
Staff training and induction
Note27 Jan 2021
Mental Capacity Act and Deprivation of Liberty Safeguards

Other

Note27 Jan 2021
People were invited to monthly keyworker meetings and involved in planning and reviewing their care.
Note27 Jan 2021
Quality assurance questionnaires had been sent to all people using the service and monthly compliance meetings were held with the provider.
Note27 Jan 2021
The new manager had carried out audits and compiled an action plan of improvements needed since taking post in January 2015.
Note27 Jan 2021
People were supported to access a range of healthcare professionals including GP, dentist, and opticians in a timely manner.
Note27 Jan 2021
People's support plans were reviewed regularly and written in a person-centred way promoting independence, dignity and respect.
Note

responsive

Note27 Jan 2021
Complaints handling
Note27 Jan 2021
Care planning and review

safe

Note27 Jan 2021
Staffing and recruitment
Note27 Jan 2021
Safeguarding
Note27 Jan 2021
Risk assessment
Note27 Jan 2021
Medication management

well_led

Note27 Jan 2021
Leadership and culture
Note27 Jan 2021
Governance and quality assurance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: PE16 6TT
Registered manager: Why, Christine
Local authority: Cambridgeshire
Region: East
City: Chatteris
Last CQC check: 06/Apr/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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