Note7 Jul 2023
Proactive response to inspection findings, with immediate corrective action taken on issues identified during the visit.
Note7 Jul 2023
Independent university survey of service quality returned wholly positive feedback from people and relatives.
Note7 Jul 2023
Staff wellbeing actively supported through wellbeing activity sessions, days out and counselling.
Note7 Jul 2023
Effective partnership working with a wide range of agencies locally and nationally to share best practice and improve outcomes.
Note7 Jul 2023
People were usually supported by regular staff who knew them well, with strong long-term relationships fostering wellbeing.
Note7 Jul 2023
Very clear vision and strong values focused on human rights, dignity and informed choice, with leaders consistently leading by example.
Note7 Jul 2023
Staff shared the culture, language, values and beliefs of South Asian people they supported, enabling meaningful choice and independence.
minorgovernance7 Jul 2023
Some policies needed reviewing to ensure they remained up to date. We discussed this with the registered manager, and the necessary reviews had begun.
minorgovernance7 Jul 2023
We highlighted to the registered manager that the content of the medicines audit was brief. They planned to review the content to ensure checks were comprehensive.
minorrecord_keeping7 Jul 2023
Although risks were regularly reviewed and changes documented, the separate risk assessment forms were not always updated.
Note24 Jan 2021
Community engagement activities protecting people from social isolation
Note24 Jan 2021
Quality monitoring through spot checks, satisfaction surveys, and audit processes with evidence of improvement actions taken
Note24 Jan 2021
Open and supportive management culture with regular staff meetings and board-level governance through trustee reporting
Note24 Jan 2021
Effective contingency arrangements ensuring missed calls were prevented; staff removed and retrained following single missed call incident
Note24 Jan 2021
Regular staff supervision, comprehensive induction, and ongoing training programme in place
Note24 Jan 2021
Personalised care plans reviewed regularly with involvement of people using the service; consent documented and held in the home
Note24 Jan 2021
Robust safe recruitment procedures including DBS checks, references, and structured interview assessments
Note24 Jan 2021
Strong safeguarding awareness: staff demonstrated knowledge of safeguarding and whistle-blowing policies, and reported concerns appropriately to local authority
Note24 Jan 2021
Culturally and linguistically appropriate care: staff matched to people by language and culture, including Bengali, Urdu, Punjabi and Arabic speakers
minorrecord_keeping24 Jan 2021
the level of detail recorded in the daily records were not detailed enough and included entries such as 'x was having back pain today'... There was no indication of how the care worker dealt with the…
Note24 Jan 2021
Service held Investors in People Award and maintained professional links with NHS, social services, and community organisations.
Note24 Jan 2021
Open culture with accessible registered manager who conducted regular home visits and sought feedback via satisfaction surveys.
Note24 Jan 2021
Service actively supported people to maintain independence and access community activities and healthcare.
Note24 Jan 2021
Clear management structure with regular audits, spot checks, and quality monitoring systems in place.
Note24 Jan 2021
Staff were kind, caring, and culturally competent, supporting people's religious, linguistic, and cultural needs.
Note24 Jan 2021
Care plans were personalised, regularly reviewed, and developed with involvement of people and their relatives.
Note24 Jan 2021
Staff demonstrated strong knowledge of adult safeguarding, MCA principles, and people's individual needs.
Note24 Jan 2021
People felt safe and staff arrived on time, with regular staff allocated to ensure continuity of care.
minorsupervision_appraisal24 Jan 2021
the supervision policy was not clear about frequency of supervision for staff to make easier for provider to verify and to monitor.
minorinfection_control24 Jan 2021
one relative said, they noticed that sometimes staff did not wear apron and gloves, which they felt was inappropriate and may put people at risk of infection.