Gateway Care Group Ltd

Requires improvementRated 18/01/2023Home care · Wembley

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note18 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note18 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note18 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note18 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note18 Jan 2023
Staff support: induction, training, skills and experience

Note18 Jan 2023
Spot checks were carried out by management to monitor care worker punctuality, professionalism and care delivery.
Note18 Jan 2023
A registered manager was in post and understood CQC notification responsibilities and duty of candour.
Note18 Jan 2023
Positive feedback from the person's relative about staff punctuality, kindness, communication and respect for cultural needs.
Note18 Jan 2023
Staff supported people in line with the Mental Capacity Act 2005, seeking consent and promoting decision-making.
Note18 Jan 2023
Care plans were comprehensive, including cultural, religious, dietary and protected characteristic information to guide staff.
Note

Note18 Jan 2023
Improving care quality in response to complaints or concerns
Note18 Jan 2023
Meeting people's communication needs
Note18 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Jan 2023
Preventing and controlling infection
Note18 Jan 2023
Using medicines safely
Note18 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note18 Jan 2023
Learning lessons when things go wrong
Note18 Jan 2023
Staffing and recruitment
Note18 Jan 2023
Assessing risk, safety monitoring and management

Note18 Jan 2023
How the provider understands and acts on the duty of candour
Note18 Jan 2023
Engaging and involving people using the service, the public and staff
Note18 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note18 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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